Activating your Account and Setting your Password
When your SciveraLENS subscription is set up or updated, you’ll receive two emails from our team (make sure to check your SPAM, junk, or promotions tabs if you can’t find them):
- a receipt email for your purchase
- an invitation email to confirm and activate your new SciveraLENS account
In this second email marked Action Needed, find the link that says “Confirm my account” and click it. The link will bring you to your SciveraLENS account setup page.
You’ll need to set a secure password (there are some rules about password security – we want to keep your information safe!) and select your timezone (so we know when we can communicate with you). When you’re ready, click “Take me to my new SciveraLENS account.” This will bring you to our Web Services Agreement. Upon acceptance, you will land on the SciveraLENS Overview page. You have activated your new SciveraLENS account and are ready to get started!
Make sure to keep your password secure and remember your login is for your individual use – do not share your user account or password with anyone (if you need an additional user account set up, let us know). You’ll use your username or email address and this password each time you log in to SciveraLENS. If you forget your password, don’t worry! We’ve included a convenient “Forgot Password?” link on our login page that will allow you to reset your password.
Managing your Account
At the top of your SciveraLENS account, look for a circular icon with your initials.
To manage your SciveraLENS account information and subscription, click this circle where you’ll see a menu that includes options for you to
- Edit Profile
- Change Password
Within the Profile section, you can manage your username, your first name, last name, time zone, and language. Because your SciveraLENS account is directly linked to the email address you used when you signed up for your SciveraLENS account, you won’t be able to edit your email address. Note – if your email address changes for some reason or if you need to transfer your subscription to another user, please let us know, and we can help update your account as needed.
To update your password, you must have your current password. You will be prompted to enter your old password and enter your new password twice before saving.
As you set your password, there are certain criteria to keep in mind for optimum security:
- Passwords must be 10 characters length at least.
- Passwords must contain at least one numeric character.
- Passwords must contain at least one capital and one lower case character.
- Passwords must contain at least one of the following special characters: / ! @ # ( ) ? = $ % & + – *
- We will periodically ask you to update your password to ensure data security.
Make sure you keep your password secure and remember your login is for your individual use. Do not share your user account or password with anyone. You’ll use your username or email address and this password each time you log in to SciveraLENS. If you forget your password, don’t worry! We’ve included a convenient “Forgot Password?” link on our login page that will allow you to reset your password.
Here, you can view your subscription details (which plan you’ve purchased) and the expiration date. You will also be able to see how many unique chemicals or CAS RNs are included with your account/subscription and the number of unique CAS RNs or chemicals you have used toward that total. If you’re close to your limit and need more CAS RNs, let your Engagement Manager know and they can help upgrade your subscription.
We offer several subscription plans based on the number of unique chemicals or CAS RNs that you plan on reviewing or looking up in SciveraLENS. Instead of paying by formulation where you might have several of the same CAS RNs across your formulations, your account is based on unique CAS RNs even if they are in multiple formulations. You can always upgrade to include additional access to lookup more assessments by CAS RN.
SciveraLENS requires annual renewal of your subscription, in order to maintain your subscription and your data. When we get close to your expiration date, we will reach out to make sure that your billing information is still accurate. We’ll bill you annually, so you don’t have to worry about any lapse in your account.
If you’re using SciveraLENS for Certifications or green chemistry initiatives like EIM, ZDHC MRSL, or Screened Chemistry, additional fees may apply. Please see our “Additional Assessments and Programs in SciveraLENS” and “Screened Chemistry Certification Using SciveraLENS” chapters within the User Guide for more information.
We also offer a free data entry account where users can input data and respond to up to 5 requests before being prompted to upgrade to our unlimited data entry subscription or one of our assessment plans.
Contact us if you have any questions about our product offerings or subscription levels.
SciveraLENS Web Services Agreement
If you need an additional NDA in place, please contact us to talk through next steps.
How your Information is Protected
We know that your chemicals, formulations, mixtures, and products contain proprietary information and it’s important to keep this information confidential. When you enter your chemical ingredient information into SciveraLENS, you can be sure that we will not share your data unless we have express permission from you to do so.
Supported Browsers for SciveraLENS
SciveraLENS supports the most recent versions for:
If you are using Internet Explorer, we recommend you move to a supported browser such as Chrome, Firefox, Safari, or Edge. You may already have access to Edge on your Windows machine. Please let us know if you need any help or have questions by contacting email@example.com.